Delivery & Returns

Shipping policy

• We deliver within the United Kingdom & Channel Islands.
• Standard shipping costs within the United Kingdom are £5.99 (excl. VAT) for retail orders (Free delivery for retail order over £30) and £10 (excl. VAT) for trade orders.
• Delivery times given are estimates only. Delivery times vary due to postcode, and only take place Monday-Friday within standard business working hours (8am-8pm).
• Deliveries are out of our control once they leave our warehouse. If you miss a delivery for any reason, we would recommend contacting DPD directly through the DPD app. 
• Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery. 
• We aim to deliver within 48 hours. However, there may be times when the order may take up to 5 working days (due to weekends and bank holidays).  Please download the DPD mobile app to track your package status. If you have not received your goods within this time, please get in touch as soon as possible so that we can raise an investigation with DPD.
• Although we will always endeavour to help, due to current DPD policies, we cannot be held accountable for issues raised after this time.

Beauty Triangle Return & Refund Policy

We understand that sometimes things don't work out as planned. That's why we offer a hassle-free return policy.

• Returning an Item:                                                                                          

  • Contact us: Let us know within 3 days of receiving your order if you'd like to return an item. Contact our friendly Customer Service team at 0207 590 9307 or email us at customerservices@beautytriangle.com.
  • Eligible Products: We accept returns for unopened, unused, and resalable items in their original packaging. For hygiene reasons we cannot accept opened products.
  • Packing it Up: Pack your item securely with the original packaging, including all manuals and accessories. Don't forget to include your order number, name, and address.
    
    

  Refund:

  • Refund Options: We'll process your refund within 10 days of receiving your returned items via the original payment method.
    
    

  Additional Information:

  • Statutory Rights: This policy does not affect your statutory rights. For more information about your consumer rights, please visit the UK Government website at https://www.citizensadvice.org.uk/ or contact Consumer Direct at 08454 04 05 06.
  • Warranty: Please note that this policy applies to items outside of their warranty period. Faulty equipment within the warranty period will be handled separately.
    
    

  Warranty: Please note that this policy applies to items outside of their warranty period. Faulty equipment within the warranty period will be handled separately.

  Our Commitment:

  We're committed to providing you with a seamless and satisfying shopping experience. If you have any questions about our return and refund policy, please don't hesitate to contact us.