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Delivery & Returns

Shipping policy

  • We deliver within the United Kingdom & Channel Islands.
  • Standard shipping costs within the United Kingdom are £5.99 (excl. VAT) for retail orders and £10 (excl. VAT) for trade orders.
  • Delivery times given are estimates only. Delivery times vary due to postcode, and only take place Monday-Friday within standard business working hours (8am-8pm).
  • Deliveries are out of our control once they leave our warehouse. If you miss a delivery for any reason, we would recommend contacting DPD directly through the DPD app. 
  • Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery. 
  • Deliveries should arrive within 7 working days of receiving your invoice - if you have not received your goods within this time, please get in touch as soon as possible so that we can raise an investigation with DPD.
  • Although we will always endeavour to help, due to current DPD policies, we cannot be held accountable for issues raised after this time.


Refund policy

  • If you wish to return or replace an item, please contact Customer Services on 0207 590 9300 and quote your order number.
  • Returns of non-faulty equipment will be at the customer's expense and must be packaged securely and must include the customer's order number, name and address.
  • Equipment may be returned if the item is within it's warranty period, and may be replaced on a like-for-like basis if found faulty (at the discretion of Beauty Triangle International). 
  • If the equipment is no longer under guarantee, it cannot be returned or replaced. 
  • For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact and unopened.
  • Refunds will be made via the method of payment used for the original purchase.
  • Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.