Delivery & Returns
Shipping policy
- We deliver within the United Kingdom & Channel Islands.
- Standard shipping costs within the United Kingdom are £5.99 (excl. VAT) for retail orders and £10 (excl. VAT) for trade orders.
- Delivery times given are estimates only. Delivery times vary due to postcode, and only take place Monday-Friday within standard business working hours (8am-8pm).
- Deliveries are out of our control once they leave our warehouse. If you miss a delivery for any reason, we would recommend contacting DPD directly through the DPD app.
- Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery.
- Deliveries should arrive within 7 working days of receiving your invoice - if you have not received your goods within this time, please get in touch as soon as possible so that we can raise an investigation with DPD.
- Although we will always endeavour to help, due to current DPD policies, we cannot be held accountable for issues raised after this time.
Refund policy
- If you wish to return or replace an item, please contact Customer Services on 0207 590 9300 and quote your order number.
- Returns of non-faulty equipment will be at the customer's expense and must be packaged securely and must include the customer's order number, name and address.
- Equipment may be returned if the item is within it's warranty period, and may be replaced on a like-for-like basis if found faulty (at the discretion of Beauty Triangle International).
- If the equipment is no longer under guarantee, it cannot be returned or replaced.
- For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact and unopened.
- Refunds will be made via the method of payment used for the original purchase.
- Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.