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Delivery & Returns

Shipping policy

  • We deliver within the United Kingdom & Channel Islands.
  • Standard shipping costs within the United Kingdom are £5.99 (excl. VAT) for retail orders and £10 (excl. VAT) for trade orders.
  • Delivery times given are estimates only. Delivery times vary due to postcode, and only take place Monday-Friday within standard business working hours (8am-8pm).
  • Deliveries are out of our control once they leave our warehouse. If you miss a delivery for any reason, we would recommend contacting DPD directly through the DPD app. 
  • Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery. 
  • Deliveries should arrive within 7 working days of receiving your invoice - if you have not received your goods within this time, please get in touch as soon as possible so that we can raise an investigation with DPD.
  • Although we will always endeavour to help, due to current DPD policies, we cannot be held accountable for issues raised after this time.

 

Beauty Triangle Return & Refund Policy

We understand that sometimes things don't work out as planned. That's why we offer a hassle-free return policy.

  • Returning an Item:                                                                                          

    • Contact us: Let us know within 3 days of receiving your order if you'd like to return an item. Contact our friendly Customer Service team at 0207 590 9300 or email us at hello@beautytriangle.com.
    • Eligible Products: We accept returns for unopened, unused, and resalable items in their original packaging. For hygiene reasons we cannot accept opened products.
    • Packing it Up: Pack your item securely with the original packaging, including all manuals and accessories. Don't forget to include your order number, name, and address.

    Refund:

    • Refund Options: We'll process your refund within 10 days of receiving your returned item via the original payment method.

    Additional Information:

    • Statutory Rights: This policy does not affect your statutory rights. For more information about your consumer rights, please visit the UK Government website at https://www.citizensadvice.org.uk/ or contact Consumer Direct at 08454 04 05 06.
    • Warranty: Please note that this policy applies to items outside of their warranty period. Faulty equipment within the warranty period will be handled separately.

    Warranty: Please note that this policy applies to items outside of their warranty period. Faulty equipment within the warranty period will be handled separately.

    Our Commitment:

    We're committed to providing you with a seamless and satisfying shopping experience. If you have any questions about our return and refund policy, please don't hesitate to contact us.