Delivery & Returns

We deliver within the United Kingdom & Channel Islands.
Standard shipping costs within the United Kingdom are £5.99 (excl. VAT) for retail orders and £10 (excl. VAT) for trade orders.
Delivery times given are estimates only. Delivery times vary due to postcode, and only take place Monday-Friday within standard business working hours (8am-8pm).
Deliveries are out of our control once they leave our warehouse. If you miss a delivery for any reason, we would recommend contacting DPD directly through the DPD app.
Deliveries to Scotland are being charged the same rate for the moment being however expect 3-5 working days for delivery.
Deliveries should arrive within 7 working days of receiving your invoice - if you have not received your goods within this time, please get in touch as soon as possible so that we can raise an investigation with DPD.
Although we will always endeavour to help, due to current DPD policies, we cannot be held accountable for issues raised after this time.

If you wish to return or replace an item, please contact Customer Services on 0207 590 9300 and quote your order number.
Returns of non-faulty equipment will be at the customer's expense and must be packaged securely and must include the customer's order number, name and address.
Equipment may be returned if the item is within it's warranty period, and may be replaced on a like-for-like basis if found faulty (at the discretion of Beauty Triangle International).
If the equipment is no longer under guarantee, it cannot be returned or replaced.
For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all packaging intact and unopened.
Refunds will be made via the method of payment used for the original purchase.
Our returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.